1. Data We Collect
We gather only what we need to deliver and secure your gaming experience:
- Account Details: Username, email, password (encrypted) and preferences.
- Usage Data: Which games you play, achievements, and playtime—to personalise your experience.
- Technical Info: Device type, IP address, browser version—to detect fraud and ensure compatibility.
- Support Records: Messages and chat logs—so we can help you faster next time.
We do not collect: Sensitive IDs, financial details beyond payment processing, or any unnecessary personal data.
2. How We Protect and Use Your Data
Keeping your data safe and using it responsibly:
- We store data on secure servers with strong encryption (HTTPS and at rest).
- Your info helps us process purchases, manage your account, and offer personalised recommendations.
- We never use your data for anything unrelated to our service without your clear consent.
- Advanced monitoring and firewalls guard against breaches and fraud.
3. Sharing and Disclosure
We only share your data when absolutely necessary:
- Service Partners: Payment processors and hosting providers bound by strict confidentiality.
- Legal Obligations: If a court or law enforcement requests data.
- Mergers or Acquisitions: Under the same strict privacy commitments.
- Your Approval: Any other sharing only happens with your explicit permission.
We never sell or rent your personal information.
4. Security Measures
Our multi-layered approach to keep your data secure:
- End-to-end encryption for data in transit (SSL/TLS) and at rest.
- Regular security audits and external penetration tests.
- ISO 27001-aligned policies and ISO 27701 privacy practices.
- Strict access controls—only authorised staff can view personal data.
- Continuous backup and disaster recovery processes.
5. Your Privacy Rights
Under UK and EU law, you can:
- Access: Request a copy of your personal data.
- Rectify: Correct any mistakes in your data.
- Erase: Ask us to delete your data when it’s no longer needed.
- Portability: Get your data in a reusable format.
- Restrict: Limit how we process your info.
- Opt-Out: Withdraw consent for marketing at any time.
6. Cookies & Trackers
We use minimal cookies to:
- Keep you securely logged in (essential).
- Improve performance by understanding site use (anonymous).
- Remember your preferences for themes and language.
- Provide relevant offers—only if you opt in to marketing cookies.
You control cookies via your browser or our Cookie Center.
7. Data Retention
We keep your data only as long as needed:
- Account data stays until you close your account or after two years of inactivity.
- Purchase history retained for seven years to comply with UK tax laws.
- Support logs kept for three years to improve our service.
- Analytics data is anonymised and stored indefinitely for trend analysis.
8. Children’s Privacy
Our service is for ages 13+. We don’t knowingly collect data from children under 13. If we learn we have, we delete it immediately. Parents can request data removal at any time.
9. International Transfers
We operate globally but keep your data safe by:
- Using EU Standard Contractual Clauses or UK Addendum for transfers.
- Ensuring all recipients meet GDPR-level protections.
- Applying best-practice safeguards and encryption.
10. Changes to This Policy
We may update this policy to reflect new laws or technologies. When we do:
- We’ll change the “Last Updated” date at the top.
- We’ll notify you via email or on-site banner if changes are significant.
- Your continued use means you accept the updates.